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Shipping and Delivery Policy

This policy explains where we deliver, how orders are processed, which shipping methods we offer, and what you can expect if a shipment is delayed, damaged or not delivered.

Available shipping methods, charges and current delivery information are displayed at checkout before the order is completed.

1. Seller

Allureé s.r.o.
Company ID: 10860436
VAT ID: CZ10860436
Registered office: Kaprova 42/14, Praha 1, 110 00
Email: info@alluree.eu

2. Delivery destinations

We currently deliver only to addresses within the European Union.

The specific countries, carriers and delivery methods available to you will be shown at checkout after you enter the delivery address.

If a destination is not available at checkout, we are not currently able to ship an order there.

3. Order processing

Orders are prepared and handed to the carrier within 5 business days after the order is confirmed and payment is received.

Orders placed at weekends or on public holidays begin processing on the following business day.

Personalised, pre-order or temporarily unavailable products may require additional processing time. The relevant information will be shown on the product page or communicated to you before dispatch.

Processing time is separate from the estimated transit time unless expressly stated otherwise.

4. Shipping methods and charges

Available shipping methods, current charges and estimated delivery times are displayed at checkout before you submit a binding order.

The total order price, including shipping and any other applicable charges, will be displayed before you complete the purchase. Shipping methods may include:

  • delivery through the Zásilkovna network, including delivery to an address where available for the destination;
  • delivery to a collection point or parcel locker through Zásilkovna;
  • any other options displayed at checkout.

Available methods may vary according to destination, parcel dimensions, weight and order value.

5. Estimated delivery times

Once the shipment has been handed to the carrier, delivery time depends on the current service levels and estimates of Zásilkovna and its partner carriers in the destination country:

  • Czech Republic: according to the carrier’s current delivery estimate;
  • Slovakia: according to the carrier’s current delivery estimate;
  • other European Union countries: according to the carrier’s current delivery estimate.

These delivery times are estimates. Unless a different period has been expressly agreed, we will deliver the goods without undue delay and no later than 30 days after the contract is concluded.

6. Shipment tracking

If tracking is supported by the carrier, we will send you a dispatch confirmation containing a tracking number or tracking link.

Tracking information may take several hours to become active after the carrier receives the parcel.

7. Delivery address

You are responsible for providing a complete and accurate delivery address when placing the order.

If you identify an error, contact us as soon as possible at info@alluree.eu. We can amend the address only before the parcel is handed to the carrier.

If a parcel is returned because of an incorrect or incomplete address, refusal of delivery or failure to collect it, we may, to the extent permitted by law, charge reasonable direct costs of reshipping or costs incurred by us.

8. Delivery delays

Delivery dates are estimates and may be affected by carrier capacity, weather, customs controls, public holidays or other circumstances beyond our reasonable control.

If a parcel is materially delayed, contact us at info@alluree.eu. We will investigate the shipment with the carrier.

If the goods are not delivered within the agreed period, you may give us an additional reasonable period in which to deliver them. This does not affect your statutory rights.

9. Lost or undelivered parcels

We remain responsible for delivery until the goods are received by you or by a third party designated by you other than the carrier.

If tracking shows that a parcel has been delivered but you have not received it, please check the delivery location, surrounding area, collection point and with other members of your household.

If you still cannot locate it, contact us without undue delay at info@alluree.eu. We will open an investigation with the carrier and provide an appropriate solution based on the outcome.

10. Damage in transit

Please inspect the parcel when it is delivered. If the external packaging is visibly damaged, we recommend documenting the damage and, where possible, recording it with the carrier.

If the goods are damaged, contact us as soon as possible at info@alluree.eu and provide the order number and photographs of the packaging, shipping label and damaged goods.

We will address transit damage in accordance with your statutory rights. Your rights are not conditional on refusing the parcel or completing a damage report with the carrier.

11. Collection points and uncollected parcels

A parcel delivered to a collection point or parcel locker must be collected within the period set by the carrier.

Failure to collect a parcel does not by itself constitute a clear withdrawal from the purchase contract. To withdraw, you should expressly inform us.

If an uncollected parcel is returned to us, we may contact you to arrange reshipment or agree the next steps.

12. International shipping, customs and taxes

For deliveries within the European Union, applicable taxes are generally included in the price displayed at checkout unless stated otherwise. We do not deliver to destinations outside the European Union.

13. Changing or cancelling an order

To request a change or cancellation, contact us as soon as possible at info@alluree.eu. Once the parcel has been handed to the carrier, it may no longer be possible to change or cancel the shipment. This does not affect your statutory right of withdrawal.

14. Relationship with our Returns Policy

Information about withdrawal, return-shipping costs and reimbursement of the original standard delivery charge is available in our Returns and Refund Policy.

15. Contact

For questions about shipping or delivery, contact:

Allureé s.r.o.
Company ID: 10860436
VAT ID: CZ10860436
Registered office: Kaprova 42/14, Praha 1, 110 00
Email: info@alluree.eu