Terms of service
General conditions
1.1. The scope of the terms and conditions. These terms and conditions govern concluding contracts between us as a trader and you as a customer through an online store, and our and your rights and obligations arising from those contracts. The terms and conditions also include compulsorily provided information and clauses concerning your personal data and their processing. The terms and conditions come into effect on 1.1.2025
1.2. The expressions used in the terms and conditions. In our terms and conditions we use the following abbreviations:
1.2.1. We, which means the seller, i.e.. Allureé s.r.o., seated at Kaprova 42/14, Staré Město, 110 00 Praha 1, ID no.:10860436, VAT no.: CZ10860436, file no.: C 349693 registered at the Municipal court in Prague.
1.2.2. You, which means the customer, i.e. the other contracting party, which may be one of the following:
1.2.2.1. Consumer, who is an individual not acting within their business or within the exercise of their profession,
1.2.2.2. Entrepreneur, who is a person or a legal entity acting within their business or within the exercise of their profession.
1.2.3. Online store, i.e. our web interface located on the website www.alluree.eu, where you can see what we offer and order goods from.
1.2.4. E-mail, i.e. electronic mail through which you can contact us at the e-mail address: info@alluree.eu;
1.2.5. Phone through which you can contact us at the phone number: +420 737 351 197;
1.2.6. Contracts, which mean Purchase contracts, or Digital content provision contract.
1.3. The relationship of the terms and conditions to the contract. The terms and conditions are an integral part of the contract. Where different, statements in the contract precede the terms and conditions.
1.4. The contract, the terms and conditions and legislation. Rights and obligations not regulated by the terms and conditions or by the contract are governed by the laws of the Czech Republic, especially by Act No. 89/2012, The Civil Code, and Act No. 634/1992, on Consumer Protection, in accordance with the laws of the European Union, especially Directive 2011/83/EU on Consumer Rights and Directive 2000/31/EC on Electronic Commerce. In the case of a conflict between the terms and conditions, or the contract, and a law regulation, unless it is a matter allowed to be regulated in the agreement, the respective law regulation takes precedence.
1.5. Severability of the terms and conditions and the contractual agreements. If any of the clauses of the terms and conditions or the contractual agreements become invalid, ineffective or not being taken into account, this shall not affect the validity and enforceability of the remaining clauses of the terms and conditions and the contractual agreements.
1.6. Relations with an international element. If any international element is present in our relationship, the legal aspects of our relationship are governed by the Czech law and any disputes will be dealt with by the Czech courts. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply.
1.7. Complaint resolution. Your possible complaints can be dealt with:
1.7.1. out of court with the assistance of the Czech Trade Inspection Authority (www.coi.cz),
1.7.2. via e-mail on our e-mail address.
1.8. Supervisory authorities. Our activities are inspected and supervised by the state authorities of the Czech Republic which may be addressed with complaints in accordance with the laws that govern their scope and powers. The state supervisory bodies are in particular:
1.8.1. The Czech Trade Inspection Authority,
1.8.2. trade offices,
1.8.3. The Office for Personal Data Protection.
Ordering goods and conclusion of contracts
2.1. Ordering the goods. The goods from our online store can be ordered in such a way that the offer for the contract, which means displaying goods in our online store, can be accepted through the online store. Accepting our offer with an addition or a derogation is not possible and it will be considered as a counter-offer.
2.2. Digital Content. We may offer digital content, i.e. goods in digital form ("Digital Content"), among our goods within the Online store.
2.3. Please note that we are not the authors or originators of the information contained in the Digital Content and are not responsible for it in any way. For any questions or complaints regarding the information and the content itself, please contact the authors listed within the specific Digital Content. At the same time, the information in the Digital Content should be understood as non-binding recommendations, advice, insights, and guidelines. The information in the Digital Content is by no means intended to replace any professional medical, advisory, or therapeutic care, where applicable – in case of any difficulties, concerns, or uncertainties, please seek appropriate professional assistance! Carefully consider the suitability of the information in the Digital Content for your needs and the needs of third parties.
2.4. Ordering the goods via the Internet. You make an order through the online store when you select the offered goods in the desired quantity, quality and design, place such goods into a virtual shopping cart, fill in the required information, select the method of delivery of the goods and the payment, and send your order by clicking on the "Order binding payment" button, thereby concluding the contract. Before confirming your order, you will be allowed to check and possibly change the provided data.
2.5. Receipt of your order. A successful receipt of your order and the conclusion of the contract will be confirmed by an e-mail from us to you which will include:
2.5.1. a confirmation of the conclusion of the contract and of its contents,
2.5.2. our terms and conditions which also include mandatorily provided information.
In the case of an incomplete or incorrect order you will be asked to amend it, or you will be notified of the impossibility of concluding the contract.
2.6. The language of the contract and its saving. Contracts shall be concluded in the Czech or English language. We store the concluded contracts and if you have an active user account with us, you can access your contracts through this account.
Concluded contracts and their contents
3.1. Changing and cancelling the contract. The concluded contracts cannot be unilaterally changed or cancelled; amendments may be done only on the basis of a mutual agreement, or when provided for by law or the terms and conditions.
3.2. The contents of the contract. On the basis of the concluded contract we are obliged to deliver, in a stipulated manner, the ordered goods and provide any agreed service, and you are obliged to accept the goods and pay us the total price which includes the price of the ordered goods, the price of the payment, the price of delivering the goods and the price of any other services ordered.
3.3. Protection of intellectual property. If we deliver to you, on the basis of the contract, goods that are protected by intellectual property rights (especially copyrighted works, trademarks, industrial designs, patents and utility models), the license entitling you to exercise the intellectual property rights is not part of the contract. The goods protected by copyright may only be used by you, as an individual, for personal use, and as a legal person, for internal use; in particular, you are not authorized to reproduce, sell or rent the goods or otherwise make it available to third parties.
3.4. Discounts and promotions. For discounts and other marketing events it applies that, if not stated otherwise, individual discounts and other benefits cannot be combined.
3.5. Gifts and bonuses. If you were, under the contract, provided with gifts or other bonuses, the existence of relevant donation contract depends on the existence of the main contract, and the donation contract is made with the condition of cancellation of that donation contract in the event of termination of the main contract.
3.6. Discount coupons and gift vouchers. Discount coupons, discount codes and gift vouchers can be redeemed under the agreed terms and conditions or under the terms and conditions stated on the coupon or the voucher. Unless agreed otherwise, such coupons, discount codes and gift vouchers can be redeemed only with us. The validity period is limited for discount coupons and discount codes to the cancellation or termination of the discount promotion, and for gift vouchers to one year from the date of issue.
Payment terms
4.1. Methods of payment. The price may be paid in the following ways:
4.1.1. by card in advance;
4.1.2. through the payment gate, as available during the checkout;
4.1.3. through wire-transfer.
4.2. The period for payment. You are obliged to pay the total price within 5 days from the conclusion of the contract. If the total price is paid via a payment service provider, the total price is paid by crediting the sum of money to our account with the payment service provider.
4.3. Electronic delivery of invoices. You agree that we will issue and deliver to you the respective invoice for your order by electronic means via e-mail to the address provided by you in the order.
Delivery conditions
5.1. Methods of delivery. The methods of delivery that can be used can be found on the corresponding page in our online store.
5.2. Restrictions on the delivery of goods. We only supply goods to the member states of the European Union, the UK and Switzerland.
5.3. The acquisition of title. If you are an entrepreneur, you will become the owner of the goods delivered to you at the moment of concluding the contract. As a non-entrepreneur or a consumer, you’ll become the owner by taking possession of the goods, but not before you have paid the full price.
5.4. The delivery period. We will deliver your goods to the best of our ability without undue delay - usually within 5 days, but no later than 30 days. The agreed period for the delivery of the goods runs from the moment of the conclusion of the contract. If the total price is to be paid before the delivery, the time for the delivery of the goods starts to run from the moment of the payment of the total price. The goods will be delivered at that time to the destination. If you are not a consumer and the goods are to be delivered to their destination by a carrier, the goods will be forwarded at that time to the carrier.
5.5. Taking possession of the goods. You are obliged to take possession of the goods at the agreed time and at the agreed place, depending on the method of the delivery. If the goods are to be delivered by a carrier, you are obliged to take possession of them upon the delivery to the destination. If you do not take possession of the goods, we are entitled to withdraw from the contract and have the costs associated with the delivery of the goods paid. If the goods are delivered to you repeatedly after your failure to take possession of them, we are entitled to a reimbursement of the costs associated with the repeated deliveries.
5.6. Identity check. If the goods have been paid in advance, we are entitled to make the handover of the goods conditional upon the identity of the person taking the delivery being checked.
5.7. Damage to the goods when being transported to a consumer. If you are a consumer, the risk of damage to the goods passes to you when you take possession of them. If the goods are delivered damaged, you are obliged to inform us immediately about the damage, preferably by e-mail to our e-mail address.
If you find damage to the goods right at the time of taking possession of them, you are obliged to inform not only us but also the carrier about the damage when picking the goods. You may ask the carrier to unpack the damaged goods before taking possession of them and if you find out that the goods have been damaged you are not obliged to take them from the carrier.
5.8. Damage to the goods during a transportation to an entrepreneur. If you are an entrepreneur and the goods are to be delivered via a carrier, the risk of damage to the goods passes to you when the goods are provided to the carrier. If there is a damage to the goods after the risk of damage being passed, we are not responsible for it and the damage to the goods does not affect your obligation to pay the total price and the obligation to take possession of the goods. If your goods are delivered damaged, you are obliged to make a complaint about the damaged goods with the carrier immediately.
5.9. Packaging the goods. Unless agreed otherwise, the goods will be packaged in a manner suitable for their preservation and protection.
5.10. Provision of Digital Content. Paragraphs 5.3 to 5.8 of these Terms do not apply to the provision of Digital Content - the Digital Content will be provided as follows:
5.10.1. the Digital Content will be made available to you without undue delay after the expiry of the withdrawal period by sending the instructions for making the Digital Content available to the email provided at the order.
5.10.2. the Digital Content will be made available to you on a one-time basis and it is your responsibility to make a copy of the Digital Content for your personal use.
5.10.3. The Digital Content will be made available for a period of 6 months from since the conclusion of the Contract.
Right to a withdrawal from the contract
6.1. General conditions of a withdrawal from the contract. By withdrawing from the concluded contract, the contract is cancelled from the very beginning and the parties are obliged to return everything that they have provided to each other under the cancelled contract. By withdrawing from the contract a dependent donation agreement is cancelled too. The right to a withdrawal from the contract may be exercised under the conditions laid down in the terms and conditions, or if provided by law.
6.2. Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of the conclusion of the contract until the moment when you take possession of the goods, in the following situations:
6.2.1. stockout of ordered goods,
6.2.2. your failure to take possession of the goods at delivery,
6.2.3. failure to pay for the goods by the agreed date,
6.2.4. abuse of the ordering system of our online store,
6.2.5. stating incorrect details when ordering the goods,
6.2.6. after ordering goods for a significantly lower price than usual if the goods are offered for this price due to a mistake or an error of our online store,
6.2.7. further reasons deserving special consideration.
6.3. The statutory right of the consumer to withdraw from the contract. If you are a consumer, you have the right to withdraw from the contract within 14 days from the day:
6.3.1. when you take possession of the goods;
6.3.2. when you conclude contract for the provision of the Digital Content, provided that you have not expressly consented to the Digital Content being made available to you before the expiry of that period;
6.3.3. when you receive the last piece of goods, if you order several pieces of goods within one order, which are delivered separately
6.3.4. when you receive the last item or part of a delivery of goods consisting of several items or parts ,
6.3.5. acceptance of the first delivery of the goods, if the contract provides for regular delivery of the goods for an agreed period of time,
6.3.6. when you conclude a contract if it is a different contract.
6.4. The impossibility of a withdrawal from the contract. You do not have the right to withdraw from the contract:
6.4.1. for the provision of Digital Content if you have expressly agreed to commence performance before the expiry of the withdrawal period and we have already made the Digital Content available to you;
6.4.2. for a delivery of goods that have been adjusted according to your wishes or for your personal use,
6.4.3. for a delivery of goods in a sealed packaging which have been taken out from the packaging and for hygienic reasons it is not possible to return them,
6.4.4. for a delivery of goods that are subject to a rapid deterioration as well as goods which were irrevocably mixed with other goods after the delivery,
6.4.5. for providing services if they were performed with your prior consent before the deadline for a withdrawal from the contract,
6.4.6. other contracts, if provided by law.
6.5. The method of a withdrawal from the contract. If the right to a withdrawal from the contract has arisen for you and you want to withdraw from the contract, you may do so through any unilateral action the notice of which you will deliver to us. Alternatively, you can use a standard form, available here and send it via e-mail to our e-mail address.
6.6. Keeping the deadline. If you are a consumer, to comply with the deadline for a withdrawal from the contract, it is sufficient for you to send us a notice about your withdrawal on the last day of the period for a withdrawal from the contract.
6.7. Returning the goods after a withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your expense no later than 14 days from the delivery of the withdrawal notice, preferably by shipping the goods to the address provided to you after your confirmation of the withdrawal from the contract.
You must return the goods to us intact, clean, unworn and without any signs of use, including all accessories and documentation, preferably in the original packaging. At the same time, you must return to us all gifts and bonuses provided to you under the cancelled contract - otherwise we are entitled to claim a refund from you of the price of such unreturned gift/voucher.
6.8. Refund after a withdrawal from the contract. If you as a consumer withdraw from the contract, the money paid by you will be returned to you within 14 days from the receipt of the notice of your withdrawal from the contract, but not before you return the goods or prove to us that the goods have been shipped to us. The costs of delivering the goods to us will be refunded only in the amount corresponding to the cheapest comparable method of delivery that we offer. If there is a reduction in the value of the returned goods due to handling them in any other way than was necessary to get acquainted with their character, features and functionality, the reimbursed amount will be decreased by the amount by which the value of goods was decreased. The money will be returned to you in the same way in which we received it from you, or in another agreed way if that does not incur additional costs to you.
6.9. Withdrawal in case of non-acceptance of goods. If you do not accept the delivery of the goods within the proper time period, we shall be entitled to withdraw from this contract, in which case all payments shall be refunded to you, except for the cost of postage and packaging.
Complaints of defects
7.1. The scope. This part of the terms and conditions applies to you only if you are a consumer and governs our liability for defects of the goods.
7.2. Provision of Digital Content. Regarding the Digital Content:
7.2.1. the Digital Content is provided on a one-time basis, without subsequent updates;
7.2.2. the description of the Digital Content on the Website sets out the technical requirements necessary to make the Digital Content available and usable. We are not responsible for your inability to use the Digital Content if you do not meet these requirements.
7.3. The complaint period. You can complain to us about a defect that appears in the goods within 2 years, in the case of used goods within 1 year of receipt of the goods.
7.4. Our liability for defective goods. We guarantee that the goods have no defects upon receival. We especially guarantee that the goods:
7.4.1. conforms to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
7.4.2. are suitable for the purpose for which you require it, if we have agreed to it;
7.4.3. are provided with the agreed accessories and instructions for use, including installation instructions, and user support.
Furthermore, we are responsible for ensuring that the goods meet the following requirements in addition to the agreed characteristics; this does not apply if we have advised you before the conclusion of the contract that certain characteristics of the goods differ and you have agreed to this:
7.4.4. it is suitable for the purpose for which the goods of this kind are normally used, including with regard to the rights of third parties, legislation, technical standards or industry codes of conduct, if there are no technical standards
7.4.5. it corresponds in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of goods of the same kind that you can reasonably expect, including in the light of public statements made by us or by another person in the same contractual chain, in particular advertising or labelling,
7.4.6. it is supplied with such accessories, including packaging, assembly instructions and other instructions for use, as you might reasonably expect; and
7.4.7. it corresponds in quality or workmanship to the sample or specimen we provided to you before the contract was concluded.
7.5. Limitation of liability. We are not liable:
7.5.1. for the wear and tear of the goods caused by common use,
7.5.2. in the used goods for defects corresponding to the degree of use or to the degree of wear that goods had when being taken possession of,
7.5.3. in the case of perishable goods with a marked expiry date and perishable goods with a marked shelf life, for the unusability of the goods after the expiry of the marked period,
7.5.4. if the defect was caused by yourself.
7.6. The period for exercising the right. You are obliged to inspect the goods as soon as possible and make sure of their properties and their amount. You are obliged to exercise your right from liability for defects without unnecessary delay as soon as you are able to detect the defect, but always within the complaint period.
7.7. The right to have the defect removed. If the goods are defective, you have the right to have the defect rectified free of charge, at your option, either by delivery of new goods without defect or by repair. You do not have the right to choose the method of removal of the defect if the method chosen by you would be impossible or disproportionately expensive compared to the other method.
7.8. The right to have the defect removed (Digital Content). If the Digital Content has a defect, you may seek to have it remedied unless it is impossible or unreasonably costly to do so; this will be assessed having regard in particular to the significance of the defect and the value that the Digital Content would have had without the defect.
7.9. Methods of complaining. If you want to exercise your right from liability for defects you can do it best:
7.9.1. By shipping the goods trough the carrier service “Záslikovna” (further information about the shipping will be provided during making the claim),
7.9.2. by shipping the goods to the address of our seat,
7.9.3. with a person who is mentioned in the warranty certificate or another document, on the packaging of the goods or in our online store as the person designated to deal with claims concerning defects.
7.10. Requirements for making a claim. The goods must be handed over to us in a state that will allow an assessment of the legitimacy of the claim; in particular, it is not possible to hand in excessively soiled goods. When making a claim it is necessary:
7.10.1. to prove that the goods have been purchased in our store,
7.10.2. to inform us about what defect is the subject of your claim and how you want the claim to be settled. Your desired way of settling the claim cannot be subsequently changed without our consent.
7.11. Dealing with a complaint. Your complaint will be processed without unnecessary delay within 30 days at the latest from the date of making the claim. You will be notified about the processing of your complaint within this period and the goods will be returned to you in the same way as they were handed over to us. If the complaint is not processed in time, you have the right to withdraw from the contract or to ask for an appropriate discount. If your complaint is accepted as justifiable, the warranty period and the extended guarantee for quality is extended by the period in which we processed your complaint.
7.12. Reimbursement of the claim expenses. If your claim is accepted as justifiable, you are entitled to a reimbursement of the necessary expenses that were effectively spent when exercising the right from liability for defects of the goods. If the claim is rejected, we are entitled to a reimbursement of the necessary expenses incurred by returning your goods.
7.13. Confirmation of the claim. When exercising the right from liability for defects of the goods you will be given a written confirmation of when you have exercised the right, of the subject of the complaint and of what method of claim handling you require, then a further confirmation of the date and a method of settling the claim, including a confirmation of repair and its duration, or a written justification of our rejecting your claim.
7.14. Premium quality guarantee. In addition to your statutory rights, you may be provided with an extra guarantee for the quality of the goods. This arises from a declaration by the warranty provider, which may also be made by advertisement, that it will satisfy you over and above your statutory rights in respect of defective performance if the goods do not have the characteristics set out in the warranty statement. The rights arising from the premium quality guarantee and the conditions for its application are governed by the declaration of the guarantee provider. If the warranty provider warrants that the goods will retain their function and performance under normal use for a certain period of time, or the packaging of the goods states the warranty period or the period of use of the goods, then you are entitled against the warranty provider to at least the delivery of new goods free from defects or their repair.